Got questions? We're here to help! Find answers below regarding our orders, shipping, products, and policies. If you need further assistance, feel free to reach out to us at support@deckprime.shop.
Orders & Shipping
1. Where do you ship from?
All orders are carefully packed and shipped directly from our facility located in Beardstown, Illinois.
2. How long will it take for my order to arrive?
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Processing Time: Orders are typically processed and shipped within 1 to 2 business days.
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Transit Time: Standard domestic shipping usually takes an additional 7 to 10 business days, depending on your location. You will receive an email with your tracking number as soon as your order ships.
3. Do you offer local pickup?
At this time, Deck Prime operates primarily as an online-focused retailer serving collectors and players nationwide, so we do not offer storefront local pickup.
Products & Authenticity
4. Are all your cards and products authentic?
100% yes. We take authenticity very seriously. All of our trading cards, booster boxes, and accessories are sourced directly from authorized, trusted distributors. We never deal in proxy or counterfeit items.
5. How do you grade and price single cards?
Single card pricing is based on current market trends and condition. Condition guidelines (such as Near Mint or Lightly Played) are clearly marked on every single card listing so you know exactly what grade to expect.
Returns & Policies
6. What is your return policy?
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Sealed Products: Unopened and factory-sealed products (such as booster boxes, packs, and accessories) may be returned within 30 days of purchase in their original, undamaged condition.
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Single Cards: Due to market volatility, single cards are final sale once purchased.
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Note: Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
7. What if my order arrives damaged or incorrect?
We pack every order securely to prevent damage during transit, but mishaps can occasionally happen. If your item arrives damaged or you received the wrong product, please contact us at support@deckprime.shop within 48 hours of delivery with photos of the issue, and we will make it right!