Refund policy

 

At Deck Prime, we want you to be completely satisfied with your purchase. We take great care in packaging and verifying every item we ship. Please review our return and refund guidelines below to ensure a smooth process.

1. Return Eligibility

Sealed Products & Accessories

  • Unopened and factory-sealed products (such as booster boxes, elite trainer boxes, booster packs, and gaming accessories) may be returned within 30 days of purchase.

  • Items must be in their original, unopened, and undamaged condition with all original packaging intact.

Single Cards

  • Due to the volatile nature of the trading card game (TCG) market and condition sensitivity, single cards are final sale once purchased and cannot be returned. Please review condition guidelines carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We do our absolute best to ensure your order arrives safely and accurately. If an issue occurs, we are here to make it right:

  • If your item arrives damaged, defective, or you received the incorrect product, please contact us at support@deckprime.shop within 48 hours of delivery.

  • Please include your order number, a description of the issue, and clear photos of the damaged item or incorrect delivery.

  • We will review the case promptly and provide a replacement (if available) or a full refund, including applicable shipping costs.

3. Return Shipping Costs

  • Change of Mind / Standard Returns: Return shipping costs for eligible sealed products are the responsibility of the buyer. Original shipping fees are non-refundable.

  • Our Error / Damaged Items: If the return is due to an error on our part or items arriving damaged, Deck Prime will cover the return shipping costs or provide a prepaid return label.

4. Refund Process

  • Once your returned item is received and inspected at our facility, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us at: