Shipping policy
At Deck Prime, we carefully package all orders to help ensure that trading cards and collectible products arrive safely and securely.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received. Orders are not typically processed or shipped on weekends or public holidays.
Shipping Times
Domestic orders generally arrive within 7–10 business days after dispatch.
International orders generally arrive within 11–15 business days after dispatch.
Delivery times may vary depending on the destination, shipping carrier, customs processing, weather conditions, public holidays, and other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the delivery address, order size, and available shipping method.
Tracking Information
When tracking is available, tracking information will be provided after your order has been shipped. Please allow some time for the carrier to scan and update the tracking status.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide clear photographs of the package and products received. We will review the situation and assist with an appropriate resolution.
Lost or Delayed Packages
Deck Prime is not responsible for delays caused by shipping carriers, customs, weather conditions, public holidays, or other circumstances outside our control. If your package appears to be lost or significantly delayed, please contact us so we can assist where possible.
International Orders
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the shipping cost unless specifically stated.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Deck Prime
1111 State Street
Beardstown, IL 62618
United States
Email: support@deckprime.shop